Contact

service support服务支持

Pre-sales service: 

1). Warm reception and considerate service to customers' calls, letters and visits, serious answer to customers' technical problems and help solve; 

2) Provide design schemes and consulting services for customers, and recommend products that customers actually need. 

3). When customers have requirements, technical personnel can be sent to the engineering construction site to assist in the investigation, so that the selection of water pump is more jq. 

2. In-sale services: 1) Provide technical support for users, cooperate with users to select models and provide reasonable solutions. 

2) Your company can invite relevant technical personnel to the company for product supervision and inspection, and our company can also provide detailed information about the products, including all kinds of product data and product structure and working diagram. 3) Guarantee timely delivery to the place specified in the contract according to the delivery date stipulated in the contract.

3. After-sales service: In order to cooperate with customers to further do after-sales repair, maintenance and other service work, the company hereby solemnly promises to customers: 1). The performance of the products are in line with the national standards and the relevant standards for superior products. 

2) After the arrival of products, in the process of customer acceptance, if there is any discrepancy with the contract requirements, the Company will reply and deal with it within 8 hours after receiving the notice from customers. 

3) All products sold by the company shall be provided with "three guarantees" service. Technical guidance may be provided free of charge upon request. The company has a special service agency, responsible for repair and quality related services, and service 7X24* at any time to provide, when receiving repair and quality complaint information, within 12 hours to give a reply to deal with, such as the need for on-site service, according to the actual situation within 24 hours to arrive at the scene, and to ensure customer satisfaction. 4) Under the correct installation and use conditions, after the equipment is put into operation, the company will be responsible for the quality of our products if it is confirmed to be the reason. 

5) Outside the warranty period, the Company still guarantees to provide customer service and technical services. The Company will reply within 24 hours upon receipt of the notice and provide relevant services; 

6) The company's after-sales processing time: 12 hours in the city, 24 hours outside the city, 48 hours across the province, according to traffic conditions about 72 hours. Overseas telephone negotiation. 

7). If you have any need, please dial the company's free service customer service at +86-511-88081887 or +86-13016807879 or come to the company for help. 

1. During the warranty period, users will enjoy the "three guarantees" service, lifetime service. 

2. Water pump during the warranty period, if the quality failure occurs, with fp disassembly resulting in damage or use of non-original parts of the company, resulting in damage, water shortage operation, corrosion, foreign body intrusion, the damage caused by the stuck, will lose the rights and interests of free maintenance.

一、质量售后:
1.售前服务:
1).对顾客的来电、来函、来访热情接待、周到服务,对顾客提出的技术问题认真解答协助解决;
2).为客户提供设计方案与咨询服务,推荐客户实际需要的产品。
3).当顾客有要求时,可派出技术人员到工程施工现场协助勘察,使得水泵的选型更加jq。


2.售中服务:
1).为用户提供技术支持,配合用户选型,提供合理的方案。
2).贵公司可以邀请有关技术人员来公司进行产品监造和检验,同时我公司还可以提供有关产品的详细资料,包括产品各类数据及产品的结构图和工作原理图。
3).保证按照合同规定的交货期为您及时送货,到合同指定地点。


3.售后服务:
为配合顾客进一步做好产品售后维修、保养等服务性工作,公司在此向顾客郑重承诺:
1).提供的产品的各项性能均符合国家标准及有关优等品的规定标准。
2).产品到货后,顾客验收过程中,如出现与合同要求之际不符情况,本公司接到顾客通知后8小时内做出答复、处理。
3).对本公司销售产品全部实行“三包”服务。根据要求,亦可免费给予技术指导。本公司设有专门服务机构,负责报修及质量相关服务,且服务7X24*随时提供,当接到报修及质量投诉信息后,在12小时内给予答复处理,如需要现场服务,根据实际情况一般24小时内赶到现场,并确保顾客满意。
4).在正确安装、使用条件下,设备投入运行后,出现种类质量问题,如经确认是本公司产品质量原因,本公司将负责到底。
5).质保期外,本公司仍保证做好顾客的服务工作,需本公司提供技术服务。本公司将在接获通知后24小时内给予答复,并提供相关服务;
6).公司售后处理时间:城市内十二小时,市外二十四小时、跨省四十八小时、据交通情况七十二小时左右。国外电话洽谈。
7).如有任何需要,请拨公司免费服务客服+86-511-88081887 或+86-13016807879或至公司进行解决。


二、保修条例: 
1.在质保期内,用户将享受“三包”服务,终身服务。 
2.水泵在保修期间,若发生质量故障,凭fp拆卸导致损坏或使用非本公司原装配件,造成损坏者、缺水运转、腐蚀、异物侵入,卡死而造成的损坏者,将损失免费维修之权益。 

  

 订货须知/ordering instruction 

1.Customers can choose the equipment model by themselves according to the product sample data provided by our company, and the supporting equipment is supplied by our company.

2. If you need our company to select the equipment model, please provide detailed engineering parameters and contact us by fax or QQ.

3. If customers have special requirements, our company will design and supply products according to customers' requirements.

4. The company can provide customers with supporting products and supporting services.

5. Please contact the company's customer service staff for other product services, support and service commitment.

Mobile phone contact (WeChat same number) 13016807879

Online QQ453484812

1. 顾客可以根据我公司提供的产品样本资料,自行选择设备型号,公司配套供应。

2. 如需要本公司代选设备型号,请提供详细的工程参数,并传真或QQ联系至我公司。                                            

3. 顾客如有特殊要求,本公司将按顾客的要求进行设计和供货。

4. 本公司可以为顾客提供配套产品及配套服务。

5. 其他产品服务与支持、服务承诺等请联系公司客服人员。

手机联系(微信同号)13016807879

在线QQ453484812